Acceptable Use Policy

1. Prohibited Content

You must NOT use ViralDM to send/post:

• ❌ Illegal content (drugs, weapons, terrorism)
• ❌ Hate speech, harassment, threats
• ❌ Sexually explicit content involving minors
• ❌ Spam, unsolicited bulk messages
• ❌ Phishing, scams, fraud attempts
• ❌ Malware, viruses, malicious links
• ❌ Impersonation of others
• ❌ Copyrighted content without permission
• ❌ Misleading health/financial claims
• ❌ Gambling promotions (where illegal)

2. Prohibited Activities

• ❌ Send messages to users who haven't opted in
• ❌ Buy/sell/trade Instagram/FB/YT accounts
• ❌ Use stolen access tokens or hacked accounts
• ❌ Manipulate platform metrics (fake likes, comments)
• ❌ Circumvent rate limits
• ❌ Reverse engineer or attack our infrastructure
• ❌ Use our Service to compete with us

3. Platform Compliance

You MUST follow:

• Instagram Community Guidelines
• Facebook Community Standards
• YouTube Community Guidelines
• All applicable laws (Indian, your country, and target users' countries)

4. Rate Limits & Fair Use

To prevent abuse and keep the platform fast for everyone:

• Starter: 500 DMs/month, 100 API calls/day
• Growth: 5,000 DMs/month, 1,000 API calls/day
• Agency: Unlimited DMs (subject to Meta API limits)

5. Anti-Spam Compliance

You must:

• ✅ Only message users who initiated conversation (Instagram TOS)
• ✅ Honor unsubscribe requests immediately
• ✅ Include opt-out mechanism in broadcast messages
• ✅ Get explicit consent before adding to sequences
• ✅ Comply with India's DPDPA, GDPR, CAN-SPAM

6. AI Misuse

Don't use AI features to:

• ❌ Generate deceptive deepfake content
• ❌ Impersonate real people
• ❌ Create misleading information
• ❌ Generate illegal content

7. Consequences of Violation

8. Reporting Violations

Report misuse: abuse@viraldm.app

9. Appeals

If you believe your suspension was incorrect, email appeals@viraldm.app within 30 days with explanation.