Sub-processors
In delivering ViralDM, we engage carefully vetted third-party service providers ("sub-processors") that may process personal data on our behalf. This page is maintained for transparency in accordance with our Data Processing Agreement, the EU GDPR, and India's DPDP Act 2023.
Last updated: June 2, 2026
📢 Material change notification: When we add or replace a sub-processor that processes personal data, we update this page. Customers may subscribe to changes by emailing info@viraldm.app.
Current Sub-processors
| Service Provider | Purpose | Data Type | Region |
|---|---|---|---|
| Render Inc. | Application hosting, web services, cron jobs | Service logs, request metadata | US |
| Neon Inc. | Primary data storage (PostgreSQL) | Account data, subscribers, messages, automations | APAC |
| Cloudinary Ltd. | Media upload, transformation, content delivery | User-uploaded images and videos for posts/reels | Global CDN |
| Razorpay Software Pvt Ltd | Payment processing, subscription billing, webhooks | Billing email, payment status, plan information | India |
| Cloudflare Inc. | CDN, DDoS protection, DNS | IP addresses, request metadata (cached briefly for security) | Global |
| Amazon Web Services (Bedrock) | AI inference for caption generation, humanizer, agent assistant | User prompts and generated AI responses (not retained by AWS) | US |
| Meta Platforms Inc. | Official Instagram Graph API and Messaging API integration | Instagram OAuth tokens, profile data, messages (sent on user's behalf) | US |
| Google LLC | Google Workspace email, OAuth sign-in, Search Console analytics | Email metadata, signup OAuth identity | US |
| Cloudflare Turnstile | Bot detection (CAPTCHA replacement) | IP address, browser fingerprint (signup/login only) | Global |
Optional integrations
The following third-party services are activated only when a customer explicitly connects them inside their dashboard. Data is sent to these providers based on that customer's specific configuration:
| Service | Activated when customer |
|---|---|
| Google Sheets | Enables Google Sheets export integration |
| Shopify | Connects their Shopify store to ViralDM |
| Notion | Configures Notion database sync |
| Airtable | Configures Airtable base sync |
| Slack | Connects a Slack workspace for alerts |
| Discord | Connects a Discord server for alerts |
| Mailchimp / ConvertKit | Connects an email list for lead sync |
| n8n | Installs the n8n-nodes-viraldm community node |
| WhatsApp (wa.me deep links) | Enables WhatsApp Bridge feature with their number |
Compliance commitments
All sub-processors listed above:
- Have appropriate data processing agreements or standard contractual clauses in place with ViralDM where required
- Maintain industry-recognized security certifications (SOC 2, ISO 27001, or equivalent)
- Are reviewed annually for compliance with our security and privacy standards
- Are bound by confidentiality obligations and engaged only for the purposes described above
For more details on how we handle personal data, please review our Privacy Policy and Data Processing Agreement. Questions: info@viraldm.app.