1. Free Trial
New accounts get their first month on the Starter plan free (30 days, no card on file). Nothing is charged during that month; when it ends the account moves to the Free plan rather than to a paid one, so there is nothing to cancel and nothing to refund.
2. 7-Day Money-Back Guarantee
If you're not satisfied within 7 days of your first paid charge, email us at [email protected] for a full refund. No questions asked.
3. Monthly Subscriptions
- Cancel anytime — service continues until end of paid period
- No prorated refunds for partial months
- Auto-renewal can be turned off in dashboard → Billing
3a. Yearly Plans
- One payment covers 12 months (two months free compared with paying monthly); it does not renew automatically
- The 7-day money-back guarantee above applies to the yearly payment too: full refund within 7 days of paying
- After 7 days, no refunds for the unused months; the plan stays active until the end of the 12 months
4. Purchases in the Android App (Google Play)
Subscriptions bought inside the ViralDM Android app are billed by Google Play, not Razorpay. Cancellations and refunds for those purchases are handled under Google Play's refund policy from your Google Play account; we cannot refund a Play purchase directly. The 7-day money-back promise above still applies — contact us and we will process it through Google.
5. Non-Refundable Items
- Digital products bought from a creator's ViralDM store are sold by that creator — refunds for those are the creator's decision, not ours
- Setup/migration services already delivered
- Custom development work
- Third-party costs (Razorpay fees, etc.)
6. Refund Process
- Email [email protected] with your account email and reason
- We respond within 24 business hours
- Approved refunds processed within 7-10 business days
- Refunded to original payment method (UPI/Card/Bank)
7. Account Termination by Us
If we terminate your account for violating Terms of Service or Acceptable Use Policy, you are not eligible for refunds.
8. Disputes & Chargebacks
Please contact us first before initiating chargebacks. Chargebacks without prior contact may result in immediate account suspension.
9. Changes to This Policy
We may update this policy. Changes apply only to future purchases.
10. Contact
Billing/refunds: [email protected]